Photo scan not starting?
Open iOS Settings → Privacy & Security → Photos → Quick Clean and allow full or selected-library access. A large or iCloud-based library can take longer because some media may not be stored on the device.
Quick Clean Phone Optimizer support
How can we help?
Find help with library scans, cleanup estimates, Recently Deleted, organizers, advertising, and Quick Clean Pro.
Duplicate versus similar
Exact duplicates are verified by matching file contents. Similar photos are nearby moments suggested for visual comparison and are not guaranteed duplicates. Review every selected item before confirming deletion.
Storage did not change?
Deleted photos and videos normally remain in Photos → Recently Deleted and can continue using storage. Permanently delete them there to reclaim space immediately, or recover them if you changed your mind.
Video compression
Compression creates a separate 720p copy in Photos. Compare the original and compressed copy before deleting either one. Compression can fail when the original is unavailable from iCloud or uses an unsupported format.
Contacts, events, or reminders
Enable the corresponding permission in iOS Settings, then scan again from Organize. Some synced providers may reject changes. Calendar and reminder changes may also appear on other devices connected to the same account.
Recurring items
Recurring calendar events and reminders are presented separately. Read the confirmation carefully: changing a recurring item can remove an entire series or the displayed occurrence and later occurrences.
Pro purchase missing?
Confirm the subscription is active under iOS Settings → Apple Account → Subscriptions, then use Restore Purchases in Quick Clean. Sandbox and TestFlight subscription timing can differ from production.
Ads after subscribing?
Return the app to the foreground on an internet connection so Apple can refresh the entitlement, then try Restore Purchases. Ads return when a subscription expires and Apple no longer reports an active entitlement.
What the app cannot do
iOS does not allow Quick Clean to clear system caches, free RAM, inspect another app’s private storage, or guarantee faster device performance. The app focuses on storage and organizer items you can review safely.
Still need help?
Before contacting support
Please include your iPhone model, iOS version, Quick Clean Phone Optimizer version, the cleanup category involved, and a short description of what happened. Mention whether the media is stored in iCloud and remove personal information from screenshots.
Privacy questions
Read the Quick Clean Phone Optimizer Privacy Policy. You can use the same support form for privacy questions, but do not post sensitive library or account information in a public issue.